Domestic Shipping Policy
Shipment processing time
All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped from Saturday, 3 pm through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within Kenya.
Damages
The Autism WorldKE is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. If you would like to purchase shipping insurance, contact us prior to your purchase.
International Shipping Policy
We currently do not ship outside Kenya.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the courier companies. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
The Autism WorldKE will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please reach out to your local carrier to submit a claim. If is the customers responsibility to initiate a claim for their missing package.